Managed Services

Managed Services

Monitored

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Backups

Serviced

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Backups

Maintained

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Backups

Maintained +

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Backups

Managed

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Backups

Managed +

Monitoring

Reporting

Maintenance

Support

Updates

Administration

Backups

Monitoring

Place your operating system or application on our Monitor retainer for you to identify problems before they occur, get notifications when issues arise and provide trend analysis.

Reporting

This reporting service will provide you with all monitored elements in the form of trending graphs, including all, resolved, open and SLA breach issues. Updates available or applied, the uptime of your system or application, heatmaps of system problem areas, vendor updates and services details.

Maintenance

Our Maintenance monthly services include checking of logs and error reports.

Updates

Subscriptions to software updates may be applied in two ways. On-demand Updates can include vendor-supplied updates and subscriptions. Manage updates where systems update on a phased-in according to your needs.

Support

We have experts available for break-fix support on existing environments and general troubleshooting telephonically, email or remote response or an on-site resource.

Administration

Day to day administration includes adding, removing or updating user account information, resetting of passwords and user and group accounts, managing file systems and permission management.

Service Level

Complete support

Gold Retainer

24x7 availability​

Direct consultant access

2 hours to remote response

Premium support

Silver Retainer

12x7 availability (08:00 – 20:00)​

Direct consultant access

2 hours to remote response

Regular support

Bronze Retainer

Office hours availability (08:00 – 17:00)​

Direct consultant access

4 hours to remote response

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