Place your operating system or application on our Monitor retainer for you to identify problems before they occur, get notifications when issues arise and provide trend analysis.
This reporting service will provide you with all monitored elements in the form of trending graphs, including all, resolved, open and SLA breach issues. Updates available or applied, the uptime of your system or application, heatmaps of system problem areas, vendor updates and services details.
Our Maintenance monthly services include checking of logs and error reports.
Subscriptions to software updates may be applied in two ways. On-demand Updates can include vendor-supplied updates and subscriptions. Manage updates where systems update on a phased-in according to your needs.
We have experts available for break-fix support on existing environments and general troubleshooting telephonically, email or remote response or an on-site resource.
Day to day administration includes adding, removing or updating user account information, resetting of passwords and user and group accounts, managing file systems and permission management.